Program Facilitator

2 weeks ago

Sydney, New South Wales, Australia beBeeImprovement Full time
Improvement Program Facilitator

A new opportunity has arisen for a skilled and enthusiastic individual to join our Patient Experience Program as an Improvement Program Facilitator.

  • This role offers the chance to play a vital part in shaping and supporting NSW Health initiatives that enhance the experiences of patients, families, carers, and staff across our health service.
About This Role

As an Improvement Program Facilitator, you will lead and support patient experience improvement projects. You will work closely with staff and consumer representatives to design and implement initiatives that drive quality improvements.

Our team is passionate about improving patient experiences, and we are seeking someone who shares this passion. If you have a background in clinical care and the ability to engage stakeholders, then this could be the perfect opportunity for you.

As a member of our team, you will receive comprehensive support through a dedicated onboarding process. Our goal is to provide you with the tools and resources you need to succeed in this role.

We are committed to creating a positive and inclusive work environment. If you are a motivated and proactive individual who is passionate about improving patient experiences, then we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Lead and support the design and implementation of improvement initiatives across the district
  • Collaborate with NSW Health, consumers, and staff to co-design improvement initiatives
  • Facilitate workshops and focus groups to gather and act on consumer feedback
  • Support data collection, analysis, and reporting on patient experience initiatives
  • Promote a culture of continuous improvement and consumer partnership
  • Support the District Partnering with Consumers Committee and associated Working Parties
What We Are Looking For
  • Recent clinical experience within a healthcare setting (essential)
  • Demonstrated experience in project work, including planning, implementation, and evaluation
  • Experience leading or contributing to quality improvement initiatives
  • Strong communication skills – both written and verbal – with the ability to connect with diverse stakeholders
  • A genuine team player who contributes positively to team culture and shared goals
  • A passion for improving patient experience through innovation and engagement
  • Experience in partnering with consumers, families, and carers
Requirements
  • Tertiary qualifications in a health discipline and recent, relevant clinical experience in an acute health care setting.
  • Eligible to drive in NSW and capacity to undertake travel within HNELHD.
Benefits
  • Monthly Allocated Days Off – Regularly scheduled time to recharge
  • Annual Leave – 4 weeks of paid annual leave
  • Paid Parental Leave – Supporting eligible employees with time to focus on family
  • Flexible Work Options – Two work-from-home days per week available after a 3-month onboarding period
  • Salary Packaging – Access up to $11,600 in tax-effective salary packaging, including novated leasing
  • Fitness Passport – Discounted gym memberships for employees and their families to support health and well-being
  • Employee Assistance Program (EAP) – Confidential support services for staff and their families

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