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VIP Experience Coordinator

2 weeks ago

Manly West, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000
Job Overview

This position is crucial in upholding the Heartist philosophy, where innovation and empowerment are utilized to craft unforgettable guest experiences.

Main Responsibilities
  • Deliver luxury amenities to VIP rooms and conduct thorough room checks.
  • Coordinate correspondence for all contactable guests prior to arrival to arrange personalized requirements.
  • Update guest profiles in the system with relevant information.
  • Collaborate with relevant departments for seamless guest transition and recognition.
  • Respond to guest inquiries and requests in a timely manner.
Required Skills
  • Natural ability to surprise guests with authentic service and a passion for hospitality.
  • Excellent communication skills to create every interaction a positive, memorable moment.
  • RSA certification is mandatory.
Employee Perks
  • Beachside location and wellness benefits.
  • Personal development plans and career advancement opportunities.