Training Facilitator
2 weeks ago
At The Star Entertainment Group, we strive to be a leader in integrated resort companies, creating memorable experiences for our guests. Our mission is to deliver entertainment, gaming, and leisure experiences safely, responsibly, and ethically.
This is an exciting opportunity to join our team as a Learning & Development Facilitator, reporting to the Star Academy Manager. You will play a vital role in delivering our learning and development strategy, supporting our risk culture and compliance needs through workshop facilitation.
Key Responsibilities:
- Design and deliver engaging learning sessions, including welcome days, onboarding, guest experience, technical skills, compliance, and leadership programs.
- Evaluate learning effectiveness through assessments, feedback, and performance metrics, making continuous improvements.
- Develop tailored programs to meet the needs of each audience group, ensuring participants understand how to apply their learning in their role.
- Manage logistical aspects of workshops, including scheduling, resources, and participant communications.
- Collaborate with business leaders and subject matter experts to understand training impact and areas for improvement.
- Provide one-on-one coaching or additional support to participants as needed for optimal skill development.
Requirements:
- Extensive experience in Learning & Development facilitation in the service/hospitality industry or regulated environment.
- Ability to align training initiatives with Australian regulatory goals and the overarching training framework.
- Experience in developing and delivering training programs that uplift leaders and team members' capability as part of regulatory and governance requirements.
- Strong knowledge of the Australian Casino Control Acts, associated regulations, and compliance requirements.
- Tertiary degree in a relevant field with Certificate IV in Training and Assessment.
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