Client Relations Centre Brand Ambassador

2 weeks ago

Pyrmont, Australia Bluelink International Australia Pty Ltd Full time

**Bluelink, L'art de la Relation.**

The BlueLink Group is a global upmarket specialist connecting brands with their customers through its customer experience solutions. With teams spreading from Europe to Australia, the Americas to Africa it has over 2000 employees servicing in 30 different languages.

We believe in the value of relationships and the power of emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.

Does it sound appealing? Join BlueLink on its mission to redefine customer relationships and enjoy an environment that creates career-building opportunities and will empower you to expand your skills and abilities.

**Our customer**:
Our client a prestigious luxury Maison, recognised for their excellence in jewellery, watches, fashion and accessories. They are renowned for their distinctive heritage, craftsmanship and creativity. Our client is now looking to expand its client brand ambassador team to go hand in hand with their growing clientele.

**How will you be involved?**

In this position you will have opportunity to be the key contact in your area of operations. We are looking for a self-driven and motivated individual who will take the lead and work efficiently within the team. He/She plays an essential role in the company’s structure and connection to other departments within the brand you represent.

As a Client Relations Ambassador of the Maison, you will be one of the privileged contacts for:

- Delivering information and advice on customers beloved collections and services
- Making reservations for customers to visit the Boutique
- Facilitating sales, e-commerce and boutique orders to ensure a pleasant purchase experience
- Cultivating strong client relationship and loyalty by excellent after-sales services and maintenance advice
- Recruit and Retain clients through relationship building and fostering.
- Helping resolve complaints with enhanced communication skills
- Collaborating with our internal departments and boutiques to ensure a seamless experience for our clients

**How will you make yourself a perfect fit?**
- Strong command of English language skills both oral and written. Bilingual proficiency in other language/s will be added advantage;
- Passionate about and demonstrating experience in a customer service role;
- Ability to work under pressure and make decisions depending on changing business needs;
- Great sense of service and proficiency in communicating with international and high-end customers.
- Recruit and Retain clients through relationship building and fostering
- Passion and interests in luxury and fashion as a great asset to succeed in this position.
- A can-do attitude and resilience to achieve in a fast-pace environment
- PC literate, confident using Microsoft systems (Outlook, Teams, Sharepoint), general PC navigation, peripherals setup etc. SAP CRM, Salesforce experience is a plus;
- An empathic attitude and great interpersonal skills;
- Flexibility on shift rotation and weekend roster including public holiday if required

**How will you be excited along this journey?**
- Be part of our team in a fun, dynamic and diversified environment
- Access to discounts for hotel accommodation, car rental and shopping vouchers*
- Take your birthday off and get paid for it*
- A recognition of loyalty payment every 6 months for first 3 years
- Full time contract with full comprehensive training
- On-going training and skill development opportunities
- Great opportunity for career progression within an established company
- Located in Sydney CBD
- Competitive salary package+super+bonus+commissions

*Accessed once passed probation

Schedule:

- 8 hour shift
- Rotating roster
- Shift work

Supplemental pay types:

- Monthly bonus
- Performance bonus
- Retention bonus

**Language**:

- Mandarin (required)
- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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