Learning and Development Facilitator

1 month ago

Pyrmont, New South Wales, Australia Echo Entertainment Group Full time
Learning and Development Facilitator

At Echo Entertainment Group, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

About the Role

We are seeking a highly skilled Learning and Development Facilitator to join our team. As a key member of our Learning and Development team, you will be responsible for delivering The Star's learning and development strategy that supports our risk culture and compliance needs through workshop facilitation.

Key Responsibilities
  • Facilitate interactive and engaging learning sessions, including workshops on welcome days, onboarding, guest experience, technical skills, compliance, and leadership programs.
  • Evaluate learning effectiveness through assessments, feedback, and performance metrics, making continuous improvements.
  • Tailor programs to provide context to each audience group, ensuring participants are clear on how to apply the learning in their role.
  • Manage logistical aspects of workshops, including scheduling, resources, and participant communications.
  • Work closely with business leaders and subject matter experts to understand the impact of training and where improvements can be made for future.
  • Provide one-on-one coaching or additional support to participants as needed for optimal skill development.
Requirements
  • Extensive experience in Learning and Development facilitation in the service/hospitality industry or regulated environment (virtual and in-person).
  • Ability to align training initiatives with Australian regulatory goals and the overarching training dominance framework.
  • Experience in successfully developing and delivering training programs that uplifts leaders and team members' capability as part of regulatory and governance requirements.
  • Interpretation of the Australian Casino Control Acts, associated regulations, and compliance requirements.
  • Tertiary degree in a relevant field with Certificate IV in Training and Assessment.
What We Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more.
  • Discounted parking available in the city.
  • Flexible working arrangements.
  • 30% Discounts across award-winning restaurants and accommodation.
  • Lifestyle discounts, including gym memberships and dry-cleaning services.
  • Diversity and Inclusion areas of focus, including Multicultural, Gender, Aboriginal and Torres Strait Islander, and LGBTQI+.
  • Opportunity to work with elite professionals and assets.
Our Culture

We are committed to creating a workplace that is inclusive, diverse, and equitable. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

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