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About Nick Scali Furniture
Nick Scali Furniture is a renowned national brand with over 60 years of experience in the luxury furniture industry. With the acquisition of Plush Sofas, we now have an extensive network of over 110 showrooms across Australia and New Zealand, with plans to continue expanding our presence in the market.
Our Vision
We pride ourselves on being the market leader and experts in luxury furniture design, committed to delivering exceptional customer experiences and unparalleled product quality.
About the Role
As the Regional Sales Manager, you will play a critical role in enhancing the customer experience, maximizing sales opportunities, and strengthening our brand across Victoria. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Nick Scali Furniture.
Key Responsibilities
- Performance Management: Monitor Key Performance Indicators (KPIs) and manage the performance of managers and team members to achieve sales targets.
- Commercial Acumen: Utilize initiative and commercial acumen to drive sales outcomes and make informed business decisions.
- Team Leadership: Lead and motivate showroom teams to achieve their sales targets and deliver exceptional customer service.
- Training and Development: Train and develop showroom teams to deliver exceptional service and ensure they have the necessary skills to succeed.
- Roster Management: Manage rosters to maximize showroom staff coverage and ensure seamless customer service.
- Customer Traffic: Identify opportunities to drive customer traffic into showrooms and increase sales.
- Visual Merchandising: Maintain the highest standards of visual merchandising to create an engaging and immersive customer experience.
About You
- Experience: Have significant multi-site retail management experience with strong experience in managing and motivating teams.
- Track Record: Demonstrate a proven track record in driving a sales team through training, coaching, and performance management utilizing KPIs.
- Conflict Resolution: Exceptional skills and experience in managing conflict and resolving complaints.
- Sales Experience: Have sales experience in similar premium showroom environments.
- Organizational Skills: Be highly organized and have excellent time management skills.
- Attention to Detail: Demonstrate high levels of attention to detail to ensure the accuracy of established standards, including customer ordering, visual presentation standards, and individual team member performance.