Senior Technical Support Specialist

1 week ago

Australia Capgemini Full time

Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Capgemini. As a key member of our Business Applications Operations team, you will be responsible for providing expert technical support and guidance to our clients on their Dynamics 365 Customer Engagement solutions.

About the Role

  • Provide objective advice and expertise on Dynamics 365 Customer Engagement (CRM) development and wider consulting skills
  • Complete support tasks and smaller support projects working across all of our different client solutions
  • Contribute to solution design artefacts that translate business requirements into solution design
  • Prepare IP/Wiki materials and participate in providing user training to our clients
  • Undertake transition activities and collection/establishment of support artefacts as allocated
  • Provide support to existing clients with minimal supervision

Requirements

  • Experience in development, enhancement, and configuration of Dynamics CE solutions
  • Several years' programming experience with an excellent understanding of coding methods and best practices
  • Demonstrated experience in a support or operations environment – incident management, release management & change management will be familiar terms to you
  • Expert trouble shooter with a passion for getting stuck into puzzles and handling release management tasks
  • Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions, and Service Bus
  • Experience in the Power Platform including Canvas and Model-Driven Apps, PowerApps Portals, Power Automate, and CDS
  • Experience using Azure DevOps with Dynamics 365
  • Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS

What We Offer

At Capgemini, we offer a dynamic and inclusive work environment that values continuous learning and innovation. As a Senior Technical Support Specialist, you will have the opportunity to work with a talented team of professionals, gain access to premier learning platforms, and develop your skills and expertise in the latest technologies.

About Capgemini

Capgemini is a global leader in consulting, technology, and digital transformation. We are committed to creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work. Our values of honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do.

Our Commitment to Diversity & Inclusion

We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.

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