Repair Performance Specialist

7 days ago

Brisbane, Queensland, Australia NTI Full time

Overview of the Role:

At NTI, our Repair Management division collaborates closely with repair partners and service providers to ensure efficient, high-quality, and cost-effective repair solutions for our clientele. The Repair Performance team is responsible for monitoring repair effectiveness, conducting quality audits, and educating our wider team on optimal repair management practices. This position is ideal for individuals with a background in mechanical, spray painting, or panel beating who are eager to oversee the cost and performance metrics of our repair partners.

Key Responsibilities:

  • Establish and uphold a comprehensive repair audit framework.
  • Conduct thorough audits of repairers and provide timely reporting to Claims Services Management.
  • Regularly assess the effectiveness of existing controls and systems, recommending necessary process enhancements.
  • Track repairer trends and ensure compliance with relevant industry regulations.
  • Offer technical support and share expertise with the Claims Teams.
  • Serve as the point of reference for complex repair inquiries as needed.

Qualifications and Skills:

With a strong background in Heavy Vehicle repairs or a senior assessing role, you will leverage your technical knowledge to pinpoint trends in repair performance and suggest improvements throughout the repair management workflow. The ideal candidate will possess:

  • Over 5 years of experience in the Transport, Repair, or Insurance sectors.
  • Exceptional attention to detail, with the ability to critically evaluate repair work and associated costs.
  • Strong communication, persuasion, and negotiation abilities.
  • A commitment to outstanding customer service, ensuring high-quality service delivery.

What to Expect at NTI:

NTI is dedicated to fostering an environment where team members feel valued for their unique perspectives and contributions. We are committed to being a leading employer and offer:

  • A genuine commitment to your professional development and ongoing education.
  • A competitive annual incentive program.
  • Discounts of up to 50% on a wide range of personal insurance products.
  • Access to discounts with over 350 retailers across Australia.
  • Opportunities to apply for flexible working arrangements.

At NTI, we prioritize creating a workplace where every team member can thrive and contribute meaningfully.

Application Process:

As part of the application process, candidates may be required to participate in phone, face-to-face, or video interviews, psychometric assessments, and pre-employment checks. These steps help us understand you better and allow you to learn more about our organization.

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