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Repair Performance Manager

2 months ago

Brisbane, Queensland, Australia NTI Full time
About the Role

NTI is seeking a skilled Repair Performance Manager to join our team. As a key member of our Repair Management team, you will play a critical role in ensuring the efficient, quality, and cost-effective delivery of repairs to our customers.

Key Responsibilities
  • Develop and Maintain Repair Audit Framework: Design and implement a comprehensive repair audit framework to ensure consistency and quality in our repair processes.
  • Complete Repairer Audits and Reporting: Conduct regular audits of our repair partners and provide timely reporting to Claims Services Management to ensure compliance and quality standards.
  • Review and Improve Controls and Systems: Regularly review our controls and systems to identify areas for improvement and recommend process enhancements to optimize repair performance.
  • Monitor Repairer Trends and Compliance: Analyze repairer trends and ensure compliance with relevant industry regulations to maintain high-quality repair services.
  • Provide Technical Support and Knowledge Sharing: Offer technical expertise and knowledge sharing to our Claims Teams to ensure seamless communication and collaboration.
  • Complex Repair Referral Point: Serve as the primary point of contact for complex repairs, providing guidance and support to ensure effective resolution.
Requirements
  • Heavy Vehicle Repair Background or Senior Assessing Position: Possess a strong technical background in heavy vehicle repair or a senior assessing position, with a minimum of 5 years' experience in the Transport, Repairer, or Insurance industry.
  • Excellent Attention to Detail: Demonstrate exceptional attention to detail, with the ability to critically analyze repair works and costs.
  • Strong Communication and Influencing Skills: Possess strong communication, influencing, and negotiation skills to effectively collaborate with stakeholders.
  • Exceptional Customer Service Focus: Maintain a high level of customer service focus, ensuring high-quality service delivery.
About NTI

At NTI, we are committed to providing a work environment where our team members feel valued, supported, and empowered to contribute their unique perspectives and skills. We offer:

  • Real Commitment to Development and Study: Provide opportunities for ongoing development and study to support your growth and career advancement.
  • Competitive Annual Incentive Program: Offer a competitive annual incentive program to recognize and reward your achievements.
  • Employee Discounts and Benefits: Enjoy access to discounts on personal insurance products and a range of retailers across Australia.
  • Flexible Working Arrangements: Provide opportunities for flexible working arrangements to support work-life balance.