
Senior Client Experience Coordinator
2 weeks ago
We are seeking an experienced and detail-oriented professional to fill the role of Front of House Manager in a full-time capacity.
About the Role- This position will be responsible for overseeing the front-of-house operations, providing exceptional customer service, and ensuring the smooth running of our reception team.
- You will work closely with our senior management team to maintain the highest standard of client care and satisfaction.
- Front of House Operations: Manage all aspects of client care, including bookings, payments, records, and results.
- Client Service: Provide exceptional customer service to clients in person, by phone, and online.
- Team Support: Lead and support the reception team as the front-of-house senior.
- Administrative Tasks: Support practitioners with administrative and organizational tasks.
- Quality Assurance: Ensure the front of house runs smoothly and reflects the professionalism of our organization.
- An empathetic and caring nature with a mindful approach to multitasking.
- Strong attention to detail and a commitment to delivering outstanding client service.
- Demonstrated experience in a senior receptionist or front-of-house role.
- Ability to manage a busy workflow and remain calm under pressure.
- A growth mindset with enthusiasm for learning and personal development.
- High level of technical confidence – ability to quickly learn and adapt to different software systems.
- Energetic, efficient, and solutions-focused.
- Excellent written and verbal communication skills.
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