Client Experience Coordinator

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $88,520 - $103,984
Client Service Manager

Are you passionate about delivering exceptional customer service and making a difference in the lives of older Australians?

This role is an opportunity to be the first point of contact for our clients, ensuring they receive the highest level of care and support to continue living independently in their own homes.

About the Role
  • Build and maintain strong relationships with clients and their families, ensuring they receive the best possible service and support.
  • Oversee all aspects of service delivery, working closely with internal teams to meet each client's individual needs.
Key Responsibilities:
  • Act as the primary contact for clients and their families, providing accurate and timely information about available services.
  • Manage and document client feedback, ensuring concerns are addressed in line with our Feedback Policy & Procedure.
  • Conduct regular wellness visits, client contacts, and annual reviews to optimise care and support.
  • Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams.
  • Ensure care plans are reviewed and updated at least annually or as care needs change.
  • Manage client budgets effectively, ensuring appropriate service delivery.
  • Maintain accurate budget planners, updating them as services or funding levels change.
  • Conduct face-to-face visits and client contact as per current procedure.
About You
  • You are an empathetic and customer-focused professional who thrives in a dynamic environment.
  • Evidence of COVID-19 and current Flu vaccinations.
  • Ability to obtain a National Police Clearance (within 6 months validity).
  • Successful completion of pre-employment health checks and reference checks.
  • Valid Class C driver's licence.
  • Reliable vehicle with full comprehensive car insurance.
  • Desirable: Certificate IV in Community Service Coordination, Enrolled Nurse (EN) or Registered Nurse (RN) qualification.
  • Willingness to complete a 5-day induction at our training institute.
Why Join Us?
  • Salary Packaging
  • Discounted Health Insurance

At our organisation, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.

We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust.

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