Customer Service Representative

5 days ago


Melbourne, Victoria, Australia Telstra Full time

We are seeking a talented Customer Service Representative to join our team in Cranbourne. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences through outstanding service and product knowledge.

Telstra is an iconic Australian brand with a global footprint, and we are committed to building a connected future for all Australians. Our purpose is to provide the best experience and deliver the best technology on the best network.

This role offers a challenging and rewarding environment where you can grow your skills and career. You will work closely with our customers to understand their needs and provide tailored solutions to meet their goals. With access to comprehensive training and development opportunities, you will have the chance to develop your skills and expertise in a fast-paced retail environment.

Key Responsibilities:

  • Provide exceptional customer service and support through phone, email, and in-store interactions
  • Build strong relationships with customers to understand their needs and preferences
  • Offer tailored solutions to meet customer goals and objectives
  • Work collaboratively with colleagues to achieve sales targets and KPIs
  • Stay up-to-date with product knowledge and technical developments to provide expert advice to customers

What We Offer:

  • A competitive salary of $65,000 per annum, plus superannuation
  • Ongoing training and development opportunities to enhance your skills and career
  • Access to exclusive discounts and offers across hundreds of brands and partners
  • A supportive and inclusive work environment that values diversity and inclusion
  • The opportunity to work for a market-leading brand with a global presence

About Us:

Telstra is a leading provider of telecommunications services in Australia and around the world. Our purpose is to build a connected future for all Australians, and we are committed to delivering the best experience and technology on the best network. We value diversity and inclusion, and we welcome applications from candidates from all backgrounds.



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