Member Solutions Specialist
6 days ago
RAC of WA is seeking a highly skilled and motivated Member Solutions Consultant to join our team. As a key member of our sales and service team, you will play a critical role in engaging with current and potential members from your local area to discuss their needs, answer their questions, and provide solutions by showcasing the value and benefits of our products and services.
About the Opportunity:
This is a full-time, permanent position working within your local community. As a Member Solutions Consultant, you will have the opportunity to make a meaningful impact in your community by providing exceptional customer service and building strong relationships with our members.
Key Responsibilities:
- Manage member enquiries by engaging with them in person or via phone/email
- Provide support and accurate general advice or up-to-date information on products and services
- Build and maintain relationships with members, recommending products tailored to suit their individual needs
What We're Looking For:
We are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. The successful candidate will have:
- Experience in working to achieve KPIs/targets both individually and as part of a team
- The ability to adapt and flex within a changing work environment, embracing and participating positively in change
- Excellent communication skills with the ability to listen and relate well to others
- The ability to demonstrate empathy and resilience in assisting members in difficult situations
- Strong computer literacy and the ability to use multiple applications at once while having conversations
What We Offer:
- A secure, full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services
- An inclusive and supportive environment, enabling all abilities to strive for success
- Professional career development and ongoing training
- Generous discounts on home, contents, and car insurance, plus free roadside assistance
- Member benefits and the opportunity to join a very active Social Club
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