Member Solutions Consultant
6 hours ago
We are seeking a highly skilled and motivated Member Solutions Consultant to join our team at RAC WA. As a key member of our team, you will play a critical role in engaging with current and potential members from your local area to discuss their needs and provide solutions by showcasing the value and benefits of our products and services.
Key Responsibilities- Manage member enquiries by engaging with them in person or via phone/email
- Provide support and accurate general advice or up to date information on products and services
- Build and maintain relationships with members recommending products tailored to suit their individual needs
We are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. The successful candidate will have:
- Experience in working to achieving KPI's/ targets both individually & as part of a team;
- The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
- Excellent communication skills with the ability to listen & relate well to others;
- The ability to demonstrate empathy and resilience in assisting members in difficult situations;
- Strong computer literacy and ability to use many applications at once whilst having conversations.
We offer a range of benefits, including:
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success
- Professional career development & ongoing training
- Generous discounts on home, contents & car insurance, plus free roadside assistance
- Member benefits & opportunity to join a very active Social Club
Shortlisted candidates will be invited to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. If you're seeking a career, not just a job, and want to make a meaningful impact in your community, we encourage you to apply.
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