Frontline Community Leader
2 weeks ago
Leadership Opportunity
You will be the head and heart of a frontline team that loves to exceed customer expectations. You will play a hands-on role in your community while inspiring a team of customer service, sales and business specialists.
Key Responsibilities:
- Hold accountability for compliance and risk management
- Drive customer acquisition, service and retention
- Lead and uplift frontline staff through training, mentoring and performance management
- Drive results that have a clear, positive and direct impact on overall branch performance
- Take ownership of resolving customer concerns effectively and efficiently
Requirements:
- Strong leadership experience, ideally gained in retail banking
- Proven experience of holding accountability for risk and compliance, staff performance and customer experience
- High-energy, with an ability to inspire and motivate a diverse team
- Experience of working to fulfill business performance targets and spur growth
- Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills
Why Choose Us?
We are committed to making our company the best place to work in the country. We offer special offers on banking products, discounts from top brands, tailored learning and development opportunities, and lots of opportunities to give back to the community.
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