Frontline Team Manager

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $60,000 - $75,000
Customer Service Supervisor

Hertz is a global leader in the car rental industry, dedicated to delivering exceptional customer experiences. To continue our success, we are seeking a highly skilled Customer Service Supervisor to join our team and lead our Perth store.

About the Role
  • Lead and coach frontline teams to deliver outstanding customer service and achieve revenue growth through sales options
  • Hold daily briefings to communicate strategies, actions, and business performance
  • Manage key customer relationships and support team members in resolving customer issues
  • Analyse customer satisfaction scores and take corrective actions to improve performance
  • Plan and schedule staffing levels to meet business volume and targets
  • Continuously train and develop all employees to ensure they have the skills needed to excel in their roles
About You
  • Previous supervisory or management experience in a customer-focused environment
  • Ability to lead, grow, and maintain a high-performing team
  • Strong planning, organizational, and time management skills
  • Expert customer service and sales skills
  • Experience working in a fast-paced and challenging environment
  • A current Australian driver's license with automatic vehicle endorsement
About the Offer
  • A competitive hourly rate and incentives
  • Opportunities for career growth and development
  • A supportive team environment
  • Employee benefits and a motivating company culture
  • Full training and a company uniform

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