Frontline Operations Leader

2 days ago

Perth, Western Australia Australian Taxation Office Full time $70,000 - $120,000 per year

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community.

The key duties of the position include:

We are seeking a range of dynamic leaders to join our Frontline Operations group. As a member of Frontline Operations, you'll lead and support the delivery of high-quality services, ensuring the integrity of Australia's tax and superannuation systems.

As a Frontline Operations Leader, you will support the development of staff by guiding capability growth and stewardship, while fostering a culture of engagement and continuous improvement.

Depending on your area of expertise you may:

  • lead teams in a rostered or scheduled client contact centre environment
  • encourage staff engagement, guide capability growth and support positive change management
  • provide technical guidance or advice to clients and staff to assist in resolving complex or sensitive issues
  • deliver contract management activities that support Commercial Services including outsource contracts for labour, print and postal services
  • through active and strategic engagement, deliver tailored and contemporary outcome focused solutions that optimise debt recovery, influence client behaviour and facilitate ongoing willing participation in the taxation, registry and superannuation systems
  • translate complex insights or technical requirement into actions to resolve a range of procedural or technical issues.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Eligibility

Candidates applying under the affirmative measure provision must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

For further information about this requirement and the application process please select the Apply now button.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing.
Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life.
We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.

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