Customer Service Officer Liaison
3 days ago
Company Overview
We are a well-established industrial parts company seeking an experienced Customer Service Officer to join our team.
Salary Package
The successful candidate can expect a salary ranging from $60,000 to $70,000 per annum, depending on their level of experience.
Job Description
As a Customer Service Officer, you will be responsible for assisting in the completion of all daily tasks related to customer orders and inquiries. You will also contribute to the overall progression of the Customer Service Team by being innovative and positive, providing ideas and resolutions to problems faced.
You will process sales orders and credit notes, action emails and phone calls based on priority, create quotations, and provide updates to the sales team as required. Additionally, you will escalate issues to the inventory team when back-orders arise and manage customer-specific data in relation to item codes.
Required Skills and Qualifications
To be successful in this role, you will need to possess highly enthusiastic communication skills with a friendly style, high energy, and a positive can-do attitude. You should have intermediate Excel skills, good mathematical understanding, and excellent written and verbal communication skills.
You must be able to interact confidently and accurately interpret information at all levels. High levels of emotional intelligence, with the ability to engage stakeholders, influence positively, and challenge respectfully, are also essential. Confident decision-making skills are a must.
Benefits
This is a permanent position offering great work culture, on-site parking, and opportunities for growth and development within our organization.
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