Escalation Manager

2 weeks ago


Melbourne, Victoria, Australia beBeeDispute Full time $90,000 - $120,000
Dispute Resolution Specialist

We are seeking a highly skilled Dispute Resolution Specialist to join our team. In this role, you will be responsible for investigating and managing complex customer and merchant disputes.

Key responsibilities include:

  • Investigating and resolving escalated and complex customer and merchant disputes
  • Providing support to the Customer Service team for escalated complaints
  • Preparing detailed and logical EDR responses to AFCA and other dispute resolution bodies
  • Analyzing complaint data and making recommendations to improve processes

Requirements:

  • Proven background in Customer Service, Complaints Handling and Dispute Resolution
  • Strong problem-solving abilities and conflict resolution skills
  • Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups

What We Offer:

  • A dynamic and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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