Escalation Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCritical Full time $110,014 - $148,798

As a critical escalation manager, you will play a pivotal role in ensuring seamless customer experience. Your primary responsibility will be to oversee and manage critical customer situations from initiation to closure.

Main Responsibilities
  • Develop and implement effective strategies to resolve complex customer escalations
  • Serve as the primary point of contact for critical customers, fostering clear and transparent communication
  • Collaborate with cross-functional teams to deliver timely and efficient solutions
Requirements
  • Prior experience in programme or project management within complex environments
  • A track record of working across multiple functions in software or SaaS development
  • Excellent communication and negotiation skills, with experience engaging senior stakeholders
About This Opportunity

We offer a dynamic work environment that promotes growth and development. Our company values diversity, inclusivity, and flexibility, providing opportunities for learning, personal growth, and community involvement.

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