Administrative Escalation Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeEscalation Full time $80,000 - $120,000
Administrative Escalation Specialist

We are seeking a skilled administrator to join our team on a full-time, permanent basis.

The ideal candidate will have experience in processing and administration/data entry, with a strong background in customer service and business acumen.

The successful applicant will be responsible for end-to-end analysis of escalated invoices, investigation of payment enquiries, and coordination with stakeholders for resolution.

Key Responsibilities:
  • End-to-end analysis of escalated invoices, including processing, rejecting, and adjustment as necessary
  • Investigate payment enquiries and coordinate with stakeholders for resolution

The role also involves participating as a team player to drive overall performance of the Invoicing team, providing feedback to management on process improvements, and attending team meetings, coaching sessions, training, and one-on-ones.

A competitive salary, range of employee benefits, and flexible working arrangements are offered to successful applicants.

Benefits include discounts on health insurance, travel, car, home, contents, and pet insurance products, as well as access to wellbeing programs and training opportunities.

Requirements:
  • Previous experience in processing and administration/data entry
  • Experience working in a fast-paced, high-volume environment
  • Strong customer service skills and business acumen

Based in Melbourne, this role offers a challenging and rewarding career opportunity.



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