Hospitality Operations Manager

1 month ago

Sydney, New South Wales, Australia Hilton Hotels Full time

Job Description:

A Bar Supervisor oversees the bar service to offer a high-quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

Main Responsibilities:

  • Maintain an effective bar service with an emphasis on high-quality, efficient service
  • Check that Guest service standards are set, implemented, and monitored, and continuously evaluated
  • Set-up of the outlet in accordance with the pre-determined standards of the operation
  • Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
  • Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
  • Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied
  • Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
  • Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
  • Complete all necessary administration in accordance with Company procedures relating to all staff members
  • Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training, and motivational techniques

Requirements:

  • A warm personality, attentive, and smartly presentable
  • Previous experience as a bar supervisor in a similar field, hotel, bar, restaurant
  • Strong bartending and leadership experience
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal, and communication skills
  • Accountable and resilient
  • Integrity
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

What We Offer:

  • Laundered uniform provided
  • Free team member meals served fresh daily
  • 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world
  • Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
  • Amazing award and recognition programs
  • Opportunities to participate in ESG activities
  • Flexibility so you can thrive and make space for what matters most
  • Hilton Sydney pays above the HIGA: Level 5 annualised salary (+ super + tips + service charge where applicable)

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