Sales and Customer Service Leader for Fashion Concessions

6 days ago


Melbourne, Victoria, Australia Forever New Full time
About the Role

As a Sales and Customer Service Leader for Fashion Concessions, you will be responsible for driving sales, managing stock, and delivering exceptional customer service in our Myer Chadstone concession. This is an exciting opportunity to join Australia's fastest growing fashion clothing and accessories brand.

You will work closely with the Store Manager to represent Forever New while maintaining a strong partnership with our Myer team. Your role will involve coaching and leading teams, prioritizing tasks, and executing effective roster management.

Key Responsibilities
  • Drive sales and achieve targets through effective stock management and visual merchandising
  • Develop and maintain strong relationships with store team members and Forever New stakeholders
  • Coaching and mentoring team members to enhance their skills and performance
  • Prioritize tasks and manage time effectively to meet deadlines
Requirements
  • A proven track record in retail store management with experience in sales, customer service, and team leadership
  • Excellent communication and interpersonal skills
  • Able to work autonomously and as part of a team
  • Strong problem-solving skills with the ability to adapt to changing situations
  • Familiarity with performance management and employee development
  • Ability to execute effective roster management and optimize staff schedules
  • Visual merchandising skills with knowledge of fashion trends and styling
About Forever New

Forever New is a dynamic and fast-growing fashion brand with over 350 stores across 5 continents. We are passionate about creating moments that bring a smile to her face, and we value diversity and inclusion in all forms.

Our DNA is shaped by core values that guide our every step:

  • Think Customer
  • Respect for all
  • Keep it Simple
  • Take Responsibility
  • Act with Pace

We offer a competitive salary package including $1,000 annual clothing allowance, seasonal bonus potential earnings, generous employee discounts, birthday leave, wellbeing incentives, learning programs, recognition awards, and exposure to a global business.


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