Practice Office Administrator

We are seeking an experienced Office Manager to join our team.

The ideal candidate will be highly motivated, enthusiastic with a can do attitude towards all tasks, able to work autonomously at a fast pace as well as in a team. This will be a growing practice so a cheerful personality is a must as well as the ability to think on your feet.

Key Qualities:

• - Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
• - Excellent interpersonal and communication skills, both written and verbal.
• - Always be well-presented, friendly, courteous, and obliging.
• - Represent the practice in a confident and positive manner.
• - Undertake duties in a diligent manner, with honesty and integrity,
• - Maintain confidentiality regarding patient and practice information.
• - Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• - Ability to work cooperatively and independently.
• - Prioritise and organise
• - Knowledge of occupational health and safety principles including infection control.
• - Teamwork: willingness to assist and support others as required and get on with team members
• - Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner

Responsibilities:

• Operations
  - Coordinate daily operations with staff, nurses, doctors
• - Liaise with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
• - Timely reporting of property maintenance, leasing and subtenant issues with management
• - Updating health engine and online booking page
• - Reduce patient and Doctor complaints
• - Increase patient and Doctor compliments
• - Maintain accreditation

• Human Resources
  - Conduct interviews with medical director when required
• - Handover orientation checklist to doctors on their first day
• - Completed and signed orientation checklist must sent to medical director and medical administrator
• - Coordinate changes in doctors and staff rosters with management
• - Coordinate doctors and staff leaves and find appropriate covers

• Education, Qualification, and Experiences
  - Basic knowledge of MS Word and Excel.
• - Completion of an accredited medical receptionist course/knowledge of medical terminology.
• - Minimum of one year's experience in medical receptionist/secretarial role.
• - Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice.
• - Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
• - CPR/Triage training and/or experience.
• - Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
• - Customer service experience, committed to providing exceptional customer service across all channels - written, phone and face to face.
• - Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements.

• Accounts and finances
  - Follow up with outstanding accounts
• - Coordinate monthly purchase orders with management
• - Maintain daily, Medicare batching, exceptions, and rejections.
• - Check billed patients for nurse incentive as they are performed
• - Reconcile work cover and private billings on a weekly basis
• - Police Check
  - Working with Children clearance
  - First Aid/CPR certificate
  - Immunisation Record
  - Driving Licence/ Photo ID