Tech-Savvy Community Builder

2 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $100,000 - $180,000
Technical Application Support Analyst

This role involves working as part of a global team who cares about the work we do, and each other. We are problem solvers and future world builders creating stronger, more sustainable communities.

You will help shape the future for stronger communities through safer, smarter, and more sustainable mining. As part of a diverse team, you will become a crucial contributor to the success of our division by building meaningful relationships and providing technical support for our industry-leading mining technology systems.

About This Opportunity

Join our team in Brisbane and Perth, and be part of a friendly and dynamic group that maintains a collaborative culture. You will receive comprehensive training and opportunities to grow your skill set and knowledge around all aspects of mining and the MineStar software suite.

This position offers exposure to the mining sector and provides several paths for career growth through a structured development program.

Key Responsibilities
  • Provide quality customer service for the MineStar software.
  • Analyse data and logs, build test systems, and recreate issues to test solutions.
  • Troubleshoot the MineStar ecosystem to identify issues and provide temporary and permanent solutions to restore software functionality.
  • Restore site services, resolve issues, and escalate to advanced support when needed.
  • Provide rotational hotline coverage for MineStar Products.
  • Build meaningful relationships with customers and dealers in your region.
Requirements
  • Critical thinking skills.
  • Complex problem-solving mindset.
  • Proven ability to learn technical knowledge with a process-oriented analytical approach.
  • Technical and/or Mining experience: Diploma/Certificate or extensive IT technical experience and/or on-site mining or Mining Dealer experience.
Preferred Qualifications
  • Customer Support experience.
  • Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals.
  • Mining experience working with Caterpillar machines.
What We Offer
  • Competitive remuneration package.
  • Attractive Bonus and Share options.
  • Career development with global prospects.
  • A strong commitment to safety and your wellbeing.
  • An inclusive workplace culture focused on quality, customer service, and the environment.
  • A commitment to diversity and inclusion, equal opportunity, and equal outcome.
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

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