Tech-Savvy Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeSupport Full time $67,000 - $70,000

About the Role

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We are seeking motivated, tech-savvy individuals with a passion for delivering exceptional customer experiences to join our support team. As a Technical Support Specialist, you will be at the forefront of helping new and existing customers navigate our products and services. Your primary responsibility will be to troubleshoot issues, provide solutions, and ensure a seamless experience throughout their journey with us.

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Your day-to-day tasks will involve managing incoming calls, chats, and emails from business-to-business customers. You will need to be proactive in resolving customer inquiries with a solution-focused approach. Additionally, you will maintain and ensure the accuracy of client data, identify recurring issues or trends affecting customers, and escalate them appropriately to ensure timely resolutions.

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This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you have a strong technical background, excellent communication skills, and a genuine interest in learning new technologies, we encourage you to apply.

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