Personal Insurance Account Manager

7 days ago

Melbourne, Victoria, Australia Sihle Insurance Group Inc Full time
Job Title: Personal Insurance Account Manager

Sihle Insurance Group Inc is seeking a highly skilled and motivated Personal Insurance Account Manager to join our team in Melbourne, FL. As a key member of our team, you will be responsible for managing an assigned personal lines insurance book of business, delivering exceptional client service, and ensuring all productivity, quality, and service standards are met.

Responsibilities:
  • Manage an assigned personal lines insurance book of business
  • Deliver amazing client service
  • Ensure all productivity, quality, and service standards are met
  • Implement client insurance policy administrative processes, including tracking, renewals, new policy set-up, online rating, invoicing, accounts receivables monitoring, audit and contract review, finance contact preparation, and policy review
  • Maintain current, accurate data in the Applied Epic agency management system
  • Develop and maintain positive, productive relationships with agents, leadership, and co-workers
  • Provide high level, responsive customer service to clients
Requirements:
  • Minimum of an Active Florida 4- (Customer Representative License), 2- (Property and Casualty License), or - (Personal Lines Agent)
  • Ideal candidate with 3+ years experience servicing Personal Lines Insurance Accounts
  • Applied Epic experience is a plus
  • Bilingual is a plus
  • Ability to perform under pressure and work in a fast-paced environment
  • Excellent verbal and written communication skills with prompt response times
  • Knowledge of insurance products and their application to business
  • Professional phone/office etiquette
  • Maintains a cordial and professional relationship and has a strong service focus
  • Ability to perform at a high volume with a high degree of accuracy
  • Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others.
  • Ability to cross-sell to new and existing clients

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