Sea Freight Coordinator

5 days ago


Melbourne, Victoria, Australia beBeeFreight Full time $72,000 - $96,000
Job Opportunity

This role is an integral part of our Melbourne Operations team, reporting directly to the Sea Freight Supervisor. The successful candidate will coordinate LCL and FCL shipments (imports and exports), negotiate FCL traffic enquiries, consult on FAK consolidation & LCL routing, and manage set Key Performance Indicators while ensuring customer satisfaction.

Key Responsibilities:
  • Data entry for jobs, shipping consignments, and updates
  • Opening, managing, monitoring, and closing job files
  • Ensuring jobs are within invoiced specified timeframes and collecting any monies requiring immediate collection before delivery
  • Ensuring job-related invoices are within approved specified timeframes and escalating issues to direct managers as needed
  • Negotiating current LCL and FCL traffic inbound and outbound and strengthening our purchasing power
  • Compiling all LCL and FCL rate requests and advising sales on margin and routings for LCL and FCL business
  • Communicating rates and areas of significant advantage over competitors to external salespeople
  • Assisting with advertising consolidation boxes through local offices
  • Overseeing key account job functions
  • Conducting reporting functions as per client requirements
  • Maintaining active communication channels with customers, including regular reviews
  • Reporting any complaints or problems raised by customers, overseas offices, and agents to the Branch Manager
  • Assisting with the resolution of customer issues
Requirements:
  • Proficient knowledge of INCOTERMS, EDI, and industry terminology
  • Experience in sea freight operations
  • Excellent professional interpersonal and communication skills


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