Current jobs related to Customer Service Operations Lead - Brisbane, Queensland - beBeeCustomerService
-
Customer Service Operations Lead
2 weeks ago
Brisbane, Queensland, Australia beBeeOperations Full time $105,000 - $135,000Job OverviewThe Operations Manager oversees and directs geographically dispersed teams, developing strategies to enhance efficiency and productivity. The role is responsible for effective communication and issue resolution across Australia, New Zealand, and offshore teams in India.This position oversees daily operations and supports the Customer Experience...
-
Customer Service Operations Lead
2 weeks ago
Brisbane, Queensland, Australia beBeeoperations Full time $131,080 - $144,381About the RoleWe are seeking an experienced leader to fill the position of Operations Manager, Customer Engagement and Student Services. This individual will be responsible for contributing to strategic and operational planning processes to ensure the delivery of high-quality customer and student services that support vocational education and training...
-
Customer Service Lead
1 week ago
Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000CEVA Logistics is a global leader in supply chain solutions, connecting people and products worldwide.Your RoleYou will lead customer service operations at Eagle Farm QLD to ensure clients receive exceptional service across all interactions.Specifically, you will:Manage client relationships, ensuring all service tasks are completed to the highest...
-
Senior Customer Service Lead
2 weeks ago
Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $160,000Customer Service Leadership OpportunityWe are seeking an experienced Customer Service Manager to lead a high-performing team delivering critical support to customers across Australia and New Zealand. Based in Sydney, Brisbane, or Melbourne, you will oversee three Team Leaders and a large frontline team focused on transaction processing.You will bring...
-
Customer Service Team Lead
2 weeks ago
Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $120,000Job OverviewWe are seeking a seasoned leader to oversee daily operations of our Customer Service team.This leadership role involves guiding the team to ensure seamless daily operations, supporting valued customers and account managers, and driving continuous improvement.Lead and support the Customer Service team to guarantee smooth daily operations.Respond...
-
Customer Service Officer
2 weeks ago
Brisbane, Queensland, Australia Clayton'S Towing Service Full time**Capacity**: Full Time**Summary**:Permanent position with a well-established, reputable business in Nambour on the Sunshine Coast for a highly motivated individual.**Job ad**:**About the Company**Clayton's Towing Service is local to the Sunshine Coast and has been in operation for almost 50 years. We are a well established and reputable business that...
-
Customer Service Officer
2 weeks ago
Brisbane, Queensland, Australia Clayton'S Towing Service Full time**Capacity**: Full TimePermanent position with a well-established, reputable business in Nambour on the Sunshine Coast for a highly motivated individual.**About the Company**Clayton's Towing Service is local to the Sunshine Coast and has been in operation for almost 50 years. We are a well established and reputable business that provides essential services...
-
Customer Service Lead
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000Job OverviewWe are seeking a seasoned Customer Service Team Leader to lead our local customer service team in maximizing responsiveness and accuracy.Key Responsibilities:Lead team performance to ensure excellent customer service and timely order processing, driving exceptional results in a fast-paced manufacturing environment.Develop process improvements for...
-
National Operations Manager
2 weeks ago
Brisbane, Queensland, Australia Lead Group Consultancy Full timeJoin an innovative industrial manufacturing leader.- Lead as National Operations Manager in dynamic industrial manufacturing.- Rewarding Opportunity**About Us**: Our client, a dynamic and innovative company in the industrial manufacturing space, is currently seeking a National Operations Manager to join their team in Brisbane (Brendale), Queensland. If...
-
Lead Customer Service Delivery
2 weeks ago
Brisbane, Queensland, Australia beBeeService Full time $100,000 - $120,000Customer Service Team LeadA high-performing team requires a skilled leader who can drive process improvements, deliver exceptional customer service, and foster a positive work environment.About This RoleWe are seeking an experienced Customer Service Team Leader to lead our high-performing team. As a Team Leader, you will be responsible for managing and...
Customer Service Operations Lead
3 weeks ago
We are seeking a highly skilled and experienced professional to lead our customer service operations. As a Customer Service Manager, you will oversee the entire customer journey, from initial inquiry to post-sales support.
- Team Leadership & Development:
- You will lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Customer Service Strategy & Process Improvement:
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
- Technical Customer Relations & After-Sales Support:
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
- Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
- Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
Proven Bachelor Degree or Equivalent.
Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
Solid administrative skills and proficiency with CRM systems and standard office software.
