Digital Banking Experience Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Imagine the ultimate digital banking experience in Australia, where technology meets simplicity to make life easier for everyone.

We are building something new - a fully digital bank with innovative products delivered via a mobile app. Our goal is to provide a seamless and secure payment experience for customers.

We need industry experts who are passionate about creating exceptional customer experiences. If you have a strong customer-centric mindset, this might be the perfect opportunity for you.

You will support a customer-focused business, working alongside technical, product, and customer teams. Your role will involve helping customers navigate complex issues, ensuring their satisfaction and loyalty.

This role offers real ownership, early impact, and growth opportunities. You will work in a fast-paced environment, driving customer experiences and collaborating with cross-functional teams.

Growth opportunities abound, whether you see yourself stepping into a leadership role or moving across different functions. As we grow, so do you.

The ideal candidate will possess a proven track record in customer service, finance, or a related discipline. They will also have the ability to deal with ambiguity and make informed decisions without having all the necessary information.

We want people who are comfortable with trial and error, willing to take risks, and excited about shaping the future of banking.

Key Responsibilities:

  • Providing consistent and outstanding levels of customer service
  • Taking ownership of customer issues and seeing them through to resolution
  • Working in a fast-paced environment with ambiguity and making informed decisions

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