Senior Customer Loyalty Programme Manager

5 days ago

Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $140,000
Customer Loyalty Manager Job Description">

We are seeking a highly skilled Cross-Functional Customer Engagement Specialist to lead the design and execution of a customer-centric loyalty strategy that drives acquisition, engagement, retention, and lifetime value.

">Key Responsibilities:">
  • Develop and implement a comprehensive loyalty program roadmap, ensuring timely delivery of initiatives through effective stakeholder engagement and cross-functional coordination.
  • Collaborate with teams across Marketing, Commercial, Tech, Finance, and CX to evolve the loyalty proposition based on customer insights and market trends.
  • Use segmentation and behavioural data to deliver targeted, personalised campaigns that enhance engagement and communicate key value.
  • Oversee program governance, resource planning, and KPI tracking to measure success, commercial impact, and ROI.
  • Analyse program and campaign performance to identify optimisation opportunities and maximise effectiveness.
  • Monitor market trends and competitor activity to identify innovations and opportunities to strengthen the loyalty offering.
">Requirements:">
  • Experience in loyalty program development and management, ideally in digital, retail, travel, or consumer-facing sectors.
  • Proven ability to deliver loyalty programs and promotions that boost engagement, retention, and customer value.
  • Strong project and program management skills, with a track record of leading cross-functional initiatives.
  • Experience shaping customer value propositions aligned with insights and commercial goals.
  • Deep understanding of loyalty marketing, customer lifecycle strategy, and data-led decision-making.
  • Proficient in Excel, SQL, and statistical tools; strong analytical mindset.
  • Skilled in customer segmentation, personalisation, and CRM/marketing automation platforms.
  • Strong communicator and collaborator, with the ability to influence at all levels.
  • Demonstrated leadership in building and motivating high-performing teams.
">What We Offer:">
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.
">How To Apply:">

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

  • Loyalty Programme Manager

    3 days ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $100,000 - $180,000

    Loyalty Lead RoleThis role is critical to our loyalty program, driving strategy in collaboration with senior leaders. The Loyalty Lead oversees the development and enhancement of our loyalty app, forges valuable partnerships, and drives engagement and utilisation of our loyalty program components.The Loyalty Lead leads a small team that leverages deep member...

  • Programme Manager

    1 day ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $185,000

    Loyalty Programme OverviewAt the heart of our loyalty programme lies a pivotal role, driving strategy and overseeing development and enhancement of our digital platform.Main Responsibilities:We shape loyalty strategy to create value for members and ensure commercially sustainable initiatives.Leading the evolution of our loyalty app, we enhance usability,...

  • Programme Manager

    17 hours ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $90,000 - $100,000

    The role of a Loyalty Programme Manager plays a pivotal part in driving business success by spearheading the development and implementation of effective loyalty strategies.Loyalty StrategyDevelop and implement innovative loyalty programmes that deliver value to customers and are commercially viable.Lead the evolution of digital platforms, ensuring seamless...

  • Loyalty Programme Executive

    6 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $100,000

    Loyalty Program ManagerAt the heart of our loyalty program, the Loyalty Lead drives strategy in collaboration with senior leadership.Loyalty Program ComponentsCreate captivating loyalty content that boosts member engagement and utilisation of our loyalty program components.Forge valuable partnerships for us and our members.Oversee development and enhancement...

  • Strategic Customer Loyalty Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000

    Senior Manager, Loyalty and RetentionWe are seeking a Senior Manager to lead the development of our customer loyalty and retention strategy. The ideal candidate will have expertise in designing and delivering data-driven strategies that drive customer growth and retention.Key Responsibilities:Develop and execute a customer-centric loyalty strategy that...

  • Senior Manager, Loyalty

    2 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies.While our companies are diverse, three similarities bind us:1.We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards, and shaping the future of care.2.We believe in technology as an...

  • Loyalty Sales Executive

    2 weeks ago

    Sydney, New South Wales, Australia beBeeEnterprise Full time $120,000 - $150,000

    Job TitleAs a Senior Business Development Manager, you will be responsible for driving growth and identifying new business opportunities for our loyalty and engagement platform.Key Responsibilities:Identify, qualify, and close new business opportunities across priority sectors including retail, financial services, QSR, travel, telco, and more.Own the full...

  • Loyalty Manager

    6 hours ago

    Sydney, New South Wales, Australia Sharp & Carter Full time

    OverviewReporting to the Senior Loyalty Marketing Manager, the Loyalty Manager provides end to end loyalty program management, administrative, and delivery support for key sales and marketing loyalty initiatives spanning across finance, supplier management, executive reporting, and program coordination.ResponsibilitiesRun the day-to-day operations of the...

  • Loyalty Manager

    3 hours ago

    Sydney, New South Wales, Australia Sharp & Carter Full time

    OverviewReporting to the Senior Loyalty Marketing Manager, the Loyalty Manager provides end to end loyalty program management, administrative, and delivery support for key sales and marketing loyalty initiatives spanning across finance, supplier management, executive reporting, and program coordination.ResponsibilitiesRun the day-to-day operations of the...

  • Senior Manager, Loyalty

    4 days ago

    Sydney, New South Wales, Australia Mable Full time

    HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies.While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an...