Cloud Support Associate

3 weeks ago


Sydney, New South Wales, Australia Amazon Full time
Cloud Support Associate Apprenticeship Program

We are seeking a highly motivated and detail-oriented Cloud Support Associate to join our team at Amazon. As a Cloud Support Associate, you will be responsible for providing exceptional customer support and contributing to the development of our cloud infrastructure.

Key Responsibilities:

  • Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.
  • Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.
  • Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.
  • Perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.
  • Maintain responsibility for systems functionality, performance, and configurations issues.
  • Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.
  • Regularly contribute to the creation and improvement of all support documentation.
  • Operate with limited guidance from management and aggressively drive issues to resolution.

Requirements:

  • Australian or New Zealand citizen/ Permanent resident.
  • Year 12 certificate or higher.
  • Interest in pursuing a career in the technology.
  • Availability to start the program in March 2025 and work/ study for a period of 24 months.

About Amazon:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Acknowledgement of Country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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