Insurance Customer Service Specialist

3 weeks ago


Melbourne, Victoria, Australia SMAART Recruitment Full time
About Our Client

Our client is a leading landlord insurance company in Australia, with over 30 years of industry experience.

The company's culture is built on five core values: ethical behaviour, personal accountability, and a people-centred approach. These values drive their business decisions and interactions with customers and employees alike.

About the Role

This is an inbound customer service position based in Melbourne's eastern suburbs. As an Insurance Customer Service Specialist, you will assist landlords and tenants with their insurance inquiries, providing guidance and support throughout the enquiry and claims process.

Your key responsibilities will include engaging with customers, addressing their concerns, and delivering exceptional service to ensure their satisfaction.

Key Performance Indicators
  • Quality of conversations
  • Adherence to regulations and compliance standards
  • Alignment with the company's core values
What We Offer

As an employee of our client, you can expect:

  • A competitive salary range of $55,000 - $65,000 + superannuation, depending on your experience
  • Flexible work options, including working from home two days a week and access to office facilities
  • A company culture that values honesty, transparency, and respect among employees, leadership, and customers
  • Career growth opportunities, whether through subject matter expertise, coaching and training, leadership roles, or lateral moves into different departments
  • A social environment that encourages team members to socialise and celebrate milestones together
  • A Monday-to-Friday work schedule from 8:30 AM to 5:00 PM, with no late nights or rotating rosters
  • Convenient location with on-site parking and easy access to public transport


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