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Service Support Specialist
3 weeks ago
Service Support Specialist
RGM Maintenance seeks a skilled professional to provide exceptional customer support in their Townsville Branch.
The ideal candidate will have experience with administration and excellent communication skills. Key responsibilities include:
- Communicating effectively with customers via phone, email, and face-to-face interactions.
- Managing workshop bookings and gathering customer information.
- Processing invoices and quotations.
- Following up on back-order parts internally.
This role offers the opportunity to transition into the transport industry and gain dealership training. The successful applicant will be organized, self-motivated, and possess high-level communication and computer skills.
Responsibilities:
- Provide outstanding customer service and communicate effectively through various channels.
- Manage booking diary entries efficiently.
- Collaborate with customers to gather essential information for repair orders.
- Process financial transactions accurately.
- Ensure timely follow-up on internal back-order issues.
What We Offer:
This role provides an exciting opportunity to grow professionally and develop your skills in a dynamic environment.
