Taxation Support Specialist

1 week ago

Townsville, Queensland, Australia beBeeClient Full time $68,000 - $99,000
Client Service Specialist

We are seeking dedicated professionals to support clients across various touchpoints, including phone, email, web chat, and online portals. This role involves:

  • Providing timely and tailored advice aligned with current legislation, policy, and procedures.
  • Understanding individual client circumstances and offering informed guidance to facilitate successful outcomes.
  • Navigating challenging interactions with empathy and professionalism, ensuring a positive experience for all clients.

This position requires the ability to work in a scheduled contact centre environment, delivering high-quality service to clients between 7am and 7pm. You will be responsible for building and maintaining positive client relationships while making informed decisions to resolve enquiries.

You will work collaboratively with your team to share knowledge, resolve issues, and contribute to continuous improvements. This role may be offered on an ongoing or non-ongoing basis in various locations throughout Australia.

We value diversity and inclusion at our organization. We welcome applications from individuals with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and people from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

About the Role

This is a fantastic opportunity to make a meaningful impact in the lives of our clients. As a Client Service Specialist, you will be responsible for providing exceptional service and support to clients across various channels.

Key responsibilities include:

  • Assisting clients with their taxation, superannuation, and registration obligations.
  • Providing tailored advice and guidance to clients.
  • Navigating complex client interactions with empathy and professionalism.

You will be working as part of a dynamic team, sharing knowledge and expertise to deliver outstanding results.

Benefits

This role offers a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.

We are committed to helping our employees grow and succeed in their careers. If you are passionate about delivering exceptional client service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

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