Customer Service Supervisor

2 weeks ago


Dalby, Australia Western Downs Regional Council Full time
About the Role

We are seeking a highly skilled and experienced Customer Contact Supervisor to join our team at Western Downs Regional Council. As a key member of our Customer Contact Centre, you will be responsible for supervising a team of Customer Contact Officers and ensuring the efficient delivery of quality service to our customers.

Key Responsibilities
  • Supervise day-to-day operations of the Customer Contact Centre, focusing on delivering a professional service and exceptional customer experience.
  • Manage team member performance through regular feedback and coaching.
  • Administer recruitment, professional development, and performance management of the Customer Contact Centre Team.
  • Ensure compliance with cash handling and banking procedures.
Requirements

To be successful in this role, you will need to possess a relevant Diploma in Management or a similar qualification, or demonstrate equivalent experience. Additionally, experience in a contact centre and people management is highly desirable.

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including flexible work arrangements, wellness programs, superannuation, growth opportunities, and access to corporate health plans. We are committed to supporting your career development and providing a work-life balance that suits your needs.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application by [insert closing date]. We look forward to hearing from you.



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