Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Member Experience Officer to join our team at Heritage Bank's Dalby Branch.
As a key member of our team, you will be responsible for delivering exceptional customer service, building strong relationships with our members, and providing tailored solutions to meet their financial needs.
Key Responsibilities- Assist members with their transactional needs and enquiries, providing timely and accurate solutions.
- Engage in needs-based conversations to find the right solutions for our members, every time.
- Build relationships to help members achieve their long-term financial goals.
- Educate members on how to utilise digital and mobile banking tools to enhance their banking experience.
- Collaborate with your team to achieve strategic goals.
We are looking for a team member who is driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role, you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems.
Previous experience in a customer service role and prior experience in banking would be highly regarded.
Why Work with UsAt Heritage Bank, we pride ourselves on being a member-owned bank, committed to prioritising people above all else. We offer a range of attractive benefits for our team members, including career development opportunities, discounts on financial products and services, and a dedicated Employee Assistance Program.
We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
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