Digital Service Excellence Leader

2 months ago

Sydney, New South Wales, Australia Macquarie Full time

Unlock Your Potential

We're seeking an exceptional Digital Service Excellence Leader to join our Enterprise Service Management team at Macquarie. In this role, you'll play a pivotal part in ensuring the integrity and resilience of our services are always available for our businesses.

Maintaining high service quality, adhering to technology standards, and implementing modern practices like Site Reliability Engineering (SRE) are just a few key aspects of your responsibilities. You'll collaborate with global teams to transform service delivery, emphasizing resilience, agility, and innovation.

Your Impact

  • Experience in leading incident management, ensuring timely resolutions and communication with stakeholders.
  • Ability to oversee technical incident bridges, providing guidance and leadership to technical teams.
  • Act as the escalation point for incidents, ensuring prompt resolution.
  • Conduct comprehensive post-incident reviews, documenting lessons learned and driving improvement.

Key Skills

  • Strong problem-solving skills with analytical thinking.
  • Excellent communication skills, explaining complex concepts simply.
  • Solid experience with DevOps, Atlassian suite, ServiceNow, BMC Helix, and Grafana.
  • Commercial mindset with a passion for SRE, AIOps, and automating services.

About Technology at Macquarie

Our technology enables every aspect of our business, from customer engagement to platform development. Join a global team passionate about accelerating the digital enterprise and shaping tomorrow's solutions.

What We Offer

  • Hybrid working arrangements with flexible schedules.
  • One wellbeing leave day per year, plus up to five additional days based on service length.
  • Paid parental leave and benefits supporting working parents.
  • Paid volunteer leave and donation matching.
  • Broad range of learning opportunities for professional growth.

Diversity, Equity, and Inclusion

We're committed to creating a workplace embracing diversity, equity, and inclusion. We encourage applicants from all backgrounds and identities to apply.

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