Senior Regional IT Team Lead

7 days ago

Melbourne, Victoria, Australia beBeeRegionalITCoordinator Full time $100,000 - $150,000
About the Role

This is a unique opportunity to lead and manage a regional team responsible for supporting IT operations and service delivery.

  • Key Responsibilities:
    • Lead a team of professionals responsible for delivering IT services in a specific geographic region.
    • Perform administrative duties, including resource development and issue resolution, to ensure seamless service delivery.
    • Foster service delivery maturity and development of best practices and processes within the team.
  • Day-to-Day Tasks:
    • Oversee IT service delivery in the designated geographic region.
    • Provide exceptional customer service as an escalation point for unresolved end-user issues.
    • Collaborate closely with the IT Service Centre/Help Desk to meet support needs of the end-user environment.
  • Requirements:
    • Tertiary or industry qualification in Information Technology required.
    • Minimum 3 years' experience working in an IT environment.
    • Demonstrated capability for problem-solving, decision-making, sound judgment, and assertiveness.
    • A valid driver's license.

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