Service Operations Manager
2 days ago
We are seeking a skilled Service Lead to direct daily workflows, ensure efficient task execution and foster team development. This role involves maintaining health and safety compliance, optimizing productivity and ensuring equipment availability.
In this hands-on position, you will manage Computerized Maintenance Management System (CMMS) reporting and oversee all maintenance and service activities. You will drive both technical performance and operational safety by resolving issues promptly and maximizing system output while ensuring clear and effective communication with all stakeholders.
This is a critical role in ensuring the smooth operation of one of our largest distribution centers, helping to meet service level expectations and operational goals.
- Assist the Shift Leader by providing hands-on support and guidance to the team, fostering collaboration and high performance through active engagement and mentorship.
- Oversee daily workflows to ensure smooth operations and timely task completion, addressing technical challenges promptly and allocating resources efficiently.
- Enhance productivity and efficiency by implementing best practices and continuous improvement initiatives, monitoring team performance and identifying areas for improvement.
- Maintain high service quality by closely monitoring processes and outputs, working with the team to meet specifications and exceed customer expectations.
- Utilize the CMMS for accurate maintenance activity reporting and tracking, ensuring data is up-to-date and accessible for decision-making.
- Support the achievement of key performance indicators (KPIs) related to operational performance, safety and customer satisfaction by regularly reviewing performance metrics and implementing strategies to meet targets.
As a skilled leader, you will be responsible for directing daily workflows, ensuring efficient task execution and fostering team development. Your key responsibilities will include:
- Directing daily workflows to ensure efficient task execution and fostering team development.
- Maintaining health and safety compliance and optimizing productivity.
- Ensuring equipment availability and driving both technical performance and operational safety.
- Managing CMMS reporting and overseeing all maintenance and service activities.
- Resolving issues promptly and maximizing system output while ensuring clear and effective communication with all stakeholders.
To succeed in this role, you will need:
- A degree, diploma or certificate in mechanical or electrical engineering or a related technical field.
- Experience leading small technical teams in an industrial environment.
- Skill in strategic planning and site development.
- Strong interpersonal skills with the ability to communicate clearly at all levels.
- Analytical abilities to interpret data, control system reports and diagnostics for efficient equipment management.
- Capability to act as a technical point of contact during escalations and incidents.
We believe in people and value diversity and inclusion. We offer unlimited career growth and development opportunities within our organisation.
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