Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $100,000
Technical Support Specialist

Job Summary:

We are seeking a skilled Technical Support Specialist to provide exceptional customer service and resolve technical issues through troubleshooting, collaboration with cross-functional teams, and document maintenance.

 

Key Responsibilities:

  • Deliver high-quality customer support via phone, email, and chat.
  • Utilize advanced diagnostic tools to troubleshoot technical issues.
  • Collaborate with internal teams to resolve complex technical problems.
  • Document and maintain accurate records of customer interactions and issue resolutions.
  • Develop and implement process improvements to enhance efficiency and effectiveness.

 

Requirements:

  • Minimum of high school education or equivalent.
  • Proven experience in operating and understanding hardware, software, and industry standards.
  • Knowledge of production schedules and change control processes.
  • Proficiency in MS Office (including Exchange).
  • Strong customer service orientation.
  • Excellent analytical, problem-solving, and mathematical skills.
  • Excellent listening and interpersonal skills.
  • Ability to prioritize and execute tasks in a fast-paced environment.
  • Ability to conduct research into systems issues as required.

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