Information Technology Service Delivery Specialist

1 week ago


Canberra, ACT, Australia beBeeTechnical Full time $67,208 - $92,443
Technical Support Specialist Position

The Australian Federal Police (AFP) is seeking a highly motivated and experienced Technical Support Specialist to join their organization.

This role involves collaboration with other teams within the AFP as well as external vendors. To be successful, you must demonstrate excellent communication and interpersonal skills and be a team player, eager to work together and exchange information whilst providing quality service to AFP staff.

You will provide high-quality customer service, technical advice, and support for the AFP, working closely with stakeholders to ensure AFP systems serve the strategic and operational needs of the organization.

Key Responsibilities:

  • Maintaining secure and effective information systems and networks nationally and internationally
  • Providing a high level of customer service through accurate and timely advice and assistance to system users
  • Addressing customer support requests and following up to ensure timely and satisfactory resolution
  • Participating in equipment moves, adds, and changes
  • Procuring, provisioning, configuring, and setting up equipment; ensuring proper functionality and connectivity of all devices
  • Maintaining currency in information technology processes and technical knowledge through ongoing professional development

Essential Requirements:

  • Negative Vetting 1 (Secret) security clearance or ability to obtain one
  • Minimum one year's experience (Band 3) and minimum two years' experience (Band 4) in a like or related field
  • Formal IT qualification from a recognized tertiary institution or extensive demonstrated equivalent skills and experience
  • Ability to communicate clearly and concisely at all levels; either face-to-face

This role offers opportunities for professional growth and development in a dynamic and challenging environment. If you are a motivated and experienced individual looking to take your career to the next level, apply today



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