Senior Solutions Architect

2 weeks ago

Welshpool, Australia IPD Australia Full time
About the Role

We are seeking a highly skilled Senior Solutions Engineer to join our dynamic team at IPD Australia. As a key member of our Strategic Solutions Team, you will play a vital role in providing technical support and tailored solutions for our key accounts.

Key Responsibilities
  • Provide comprehensive technical support and solutions for key accounts, ensuring high levels of client satisfaction and successful project outcomes.
  • Assist key accounts in achieving their objectives by identifying opportunities for growth and improvement, while ensuring IPD's continued value in their operations and project success.
  • Collaborate closely with the Strategic Solutions Team on pre-sales activities, including crafting innovative solution designs, assisting in developing proposals, pursuing project opportunities, and delivering compelling technical presentations.
  • Actively communicate client challenges and inquiries to internal teams, ensuring timely responses and effective follow-up to resolve issues and enhance overall client experience.
  • Conduct engaging training courses for both customers and staff to foster knowledge sharing, and assist in the development of marketing materials that clearly identify client needs and align them with our products and services.
  • Serve as a mentor and resource for junior team members, sharing insights and best practices to enhance team capabilities, while also supporting national sales efforts with your technical expertise to drive solution adoption and facilitate market growth.
Requirements
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external stakeholders.
  • Minimum of 10 years of experience in industrial automation, with a focus on PLC, SCADA, and Historian. Exposure to industrial communications, RTU's, and IIOT will be highly regarded.
  • Proficiency in GE Vernova software and Emerson PAC systems is highly desirable.
  • Demonstrated experience in site-based architectures, system deployments, commissioning, and technical support.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
  • You must have a Bachelor of Engineering in Electrical, Electronics, Mechatronics Engineering, or similar.
  • Good problem-solving skills and a desire to know how things work.
About Us

IPD Australia is a dynamic ASX listed, Australian owned business. We provide design, development, and distribution of electrical products and technologies. We are a trusted partner to our customers, and we are committed to a workplace culture that recognizes and supports an inclusive approach.

We are open to diversity, equity, and human rights. We respect and value the contribution of people from all cultures, backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and religious beliefs.

You must have the right to work in Australia.

When you apply, please tell us what pronouns you use.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Only applicants suitable for the position will be contacted.

We kindly ask agencies not to submit any resumes without our consent.

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