Senior Solutions Engineer

3 months ago

Welshpool, Australia IPD Australia Full time

Join our dynamic team as a Senior Solutions Engineer and be a vital part of our success In this exciting role, you’ll provide hands-on pre-sales and post-sales support, helping clients get the most out of our innovative solutions. You’ll lead engaging training sessions and presentations, working closely with our IPD sales team to customize solutions that truly meet customer needs. If you love technology, enjoy solving problems, and want to make a real difference in a supportive environment, this is the perfect opportunity for you.

This role will be reporting to General Manager of Strategic Solutions and will be based at our office in Welshpool.

About the role:

  • Providing comprehensive technical support and tailored solutions for key accounts, ensuring high levels of client satisfaction and successful project outcomes through proactive engagement and responsiveness.
  • Assisting key accounts in achieving their objectives by identifying opportunities for growth and improvement, while ensuring IPD’s continued value in their operations and project success.
  • Collaborating closely with the Strategic Solutions Team on pre-sales activities, including crafting innovative solution designs, assist in developing proposals, pursuing project opportunities, and delivering compelling technical presentations.
  • Actively communicating client challenges and inquiries to internal teams, ensuring timely responses and effective follow-up to resolve issues and enhance overall client experience.
  • Conducting engaging training courses for both customers and staff to foster knowledge sharing, and assisting in the development of marketing materials that clearly identify client needs and align them with our products and services.
  • Serving as a mentor and resource for junior team members, sharing insights and best practices to enhance team capabilities, while also supporting national sales efforts with your technical expertise to drive solution adoption and facilitate market growth.

About you

  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external stakeholders.
  • Minimum of 10 years of experience in industrial automation, with a focus on PLC, SCADA and Historian. Exposure to industrial communications, RTU’s and IIOT will be held in high regard.
  • Proficiency in GE Vernova software and Emerson PAC systems is highly desirable.
  • Demonstrated experience in site-based architectures, system deployments, commissioning, and technical support.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
  • Demonstrated experience in site-based architectures, system deployments, commissioning, and technical support.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
  • You must have a Bachelor of Engineering in Electrical, Electronics, Mechatronics Engineering, or similar.
  • Good problem-solving skills and a desire to know how things work

What is in it for you:

  • An exciting career with an ASX listed Australian owned and operated company of over 65 years.
  • The ability to work autonomously and make the role your own but be a part of a large and supportive team.
  • Be an influential part of a positive and personable team culture where results are both rewarded and celebrated.

About us

IPD Group is a dynamic ASX listed, Australian owned business. We provide design, development and distribution of electrical products and technologies. Electrical hardware distribution with product assembly and workshop for customised solutions. Electrical vehicle charging hardware and infrastructure solutions, providing complete electrical engineering and service provider in high and low voltage projects. Having operated for 65 years we are trusted partner to our customers.

Be an integral part of our team when you take up this exciting opportunity.

If this sounds like the role and team for you, please send us your resume with a cover letter telling us why this is the role for you. We will be reviewing applications as we receive, so if you have the skills and experience, we are seeking, submit your application now.

IPD is committed to a workplace culture that recognise and support an inclusive approach in the workplace. We are open to diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds, genders, ages, ethnicities, abilities, sexual orientations and religious beliefs.

You must have the right to work in Australia.

When you apply, please tell us what pronouns you use.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Only applicants suitable for the position will be contacted.

We kindly ask agencies not to submit any resumes without our consent.

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