Project Coordinator

3 days ago

Adelaide, South Australia beBeeCustomerService Full time $70,000 - $90,000
Job Title: Customer Service and Project Coordinator

 

Job Description:

This is a fantastic opportunity for a motivated and detail-oriented individual to join our team as a Customer Service and Project Coordinator. In this role, you will be responsible for providing exceptional customer service and coordinating projects from start to finish.

You will work closely with internal stakeholders to ensure seamless project execution, and communicate effectively with clients to provide updates on project status. Your attention to detail and organizational skills will be crucial in ensuring timely delivery of projects and maintaining high levels of customer satisfaction.

 

Key Responsibilities:
  • End-to-end administration throughout the project's lifecycle, from processing customer orders to scheduling manufacturing based on client and operational demand.
  • Communicate with clients on a regular basis to provide status updates on projects.
  • Coordinate project specific product and materials procurement.
  • Analyse data and drive continuous improvement initiatives.
  • Log and action client feedback, provide resolutions and outcomes within service response times.
  • Build and maintain key relationships with internal and external stakeholders.
  • Focus on customer service and client experience.

 

Requirements:

To succeed in this role, you will need:

  • Experience in a customer-centric administration role including scheduling, planning and coordination of high-volume jobs.
  • Thrive in a fast-paced high-volume work environment, efficiently prioritising tasks and maintain accuracy while meeting crucial deadlines.
  • Be an efficient and effective communicator, with the ability to engage with stakeholders on all levels.
  • Proficient in client negotiation and resolution, showcasing a strategic problem-solving approach and the ability to think quickly in situations.
  • Demonstrates a strong customer service focus, ensuring client satisfaction through responsive and attentive interactions.
  • Experience within building and construction industry (highly desirable).
  • Confident, bubbly personality, committed to working as one team.

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