Enterprise IT Solutions Architect

2 weeks ago

Canberra, ACT, Australia OpenText Corporation Full time

About OpenText Corporation


OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies worldwide, tackle complex issues, and contribute to projects shaping the future of digital transformation.


The Opportunity


We offer competitive $145,000 - $170,000 per annum salaries, award-winning flexible working conditions, and best-in-class support and benefits. In this role, you will provide technical support and/or leadership in creating and delivering technology solutions to meet customers' needs across our portfolio of Federal Government clients.


You will act as a trusted advisor to help create and maintain effective customer relationships, ensuring ongoing customer satisfaction. We require experienced technical delivery consultants with extensive experience managing Enterprise ITSM tools deployed across Windows and Linux Environments, strong knowledge of ITIL process, containerization technologies (Kubernetes certification an advantage), secure communication, and application programming languages such as Java Script, Python, PowerShell, and SQL Java.


Key Responsibilities



  • Responsible for verifying and implementing detailed technical design solutions to problems identified by the Project/Technical Manager.
  • Often responsible for providing detailed technical designs for enterprise solutions.
  • Is often the Principal Consultant analyzing and developing enterprise technology solutions.
  • Regularly leads in the technical assessment and delivery of specific technical solutions to customers. Provides a team structure conducive to high performance and manages the team lifecycle stages.
  • Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications, or platforms.
  • Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning, and modification of solutions.
  • Collects and determines data from appropriate sources to assist in determining customer needs and requirements.
  • Develops customer technology solutions using various industry products and technologies, engaging in technical problem-solving across multiple technologies; often develops new methods to apply to the situation.
  • Owns and manages knowledge sharing within a community (e.g., team, practice, or project) and ensures team members support knowledge sharing and re-use requirements of projects.

Requirements



  • 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
  • Sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
  • Ability to develop solutions enhancing the availability, performance, maintainability, and agility of a particular customer's enterprise.
  • Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
  • Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area.
  • Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
  • Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign. Has demonstrated ability to lead others in the gathering of requirements, designs, plans, and estimates.
  • Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.

OpenText's Culture and Benefits


Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. We strive to build an inclusive work environment that values diversity and promotes equal opportunities for everyone, regardless of background, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other protected characteristics.

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