Customer Experience Champion

3 days ago


Brisbane, Queensland, Australia Retail Prodigy Group Full time
Role Overview

We are seeking a highly motivated and experienced Customer Experience Champion to join our Nike Store Carindale team. This is an exciting opportunity for a retail professional to take on a leadership role and drive sales growth while delivering exceptional customer service.

About Us

Retail Prodigy Group is a dynamic and innovative retailer that embodies a culture defined by core values: Care, Coach, Energy, Accountability, and Innovation. Our goal is to deliver the Ultimate Customer Experience, and we're looking for like-minded individuals who share our passion and enthusiasm for Nike.

Key Responsibilities
  • Lead and inspire teams to achieve excellence in customer service and sales performance.
  • Contribute to strategic planning and execution of business strategies to drive growth and profitability.
  • Ensure operational efficiency and effectiveness in all areas of responsibility, meeting or exceeding performance metrics.
  • Recruit, mentor, and develop a diverse team of talented individuals, promoting a positive and inclusive work environment.
Requirements
  • Prior experience as an Assistant Store Manager with a proven track record of delivering exceptional customer experiences.
  • Strong leadership and communication skills, with the ability to motivate and inspire teams.
  • Strategic thinking and problem-solving skills, with the ability to contribute to business growth and profitability.
  • Familiarity with Nike's products and brand values.
What We Offer
  • A competitive salary range of AU$60,000 - AU$80,000 per annum, depending on experience.
  • A generous uniform allowance and 30% discount on Nike products for yourself and immediate family members.
  • Healthy work-life balance with every second weekend off.
  • Genuine career progression pathways and opportunities for professional development.
How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application outlining your relevant experience and why you're the perfect fit for our team.


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