Senior Case Manager
3 weeks ago
We are seeking a highly motivated and experienced Senior Case Manager to join our team at Bendigo And District Aboriginal Cooperative. As a Senior Case Manager, you will play a critical role in supporting the objectives of our new employment assistance program, which aims to deliver a central liaison and connection service between the Aboriginal and/or Torres Strait Islander Community, mainstream employment services, and employers.
Key Responsibilities- Client Support and Case Management
- Create a culturally safe place for Aboriginal and Torres Strait Islander people who are looking for employment or education.
- Actively support jobseekers to address barriers to employment through a wraparound case management approach, using both internal and external resources.
- Actively work alongside participants to help them achieve their employment or training goals.
- Provide practical support to program participants, including support with resume writing, interview preparation, career counselling, and job search strategies.
- Coordinate and facilitate training workshops, seminars, and job readiness programs to equip participants with essential job skills.
- Collaborate with external training providers and educational institutions who can offer tailored vocational training, certification programs, and adult education classes to meet the needs of program participants.
- Provide advice and guidance to case managers and mentors working in the program.
- Liaise with government agencies and community organizations to connect clients with additional support services, such as housing assistance and financial literacy training, to remove barriers to employment.
- Allocate supports to participants using program brokerage, within budgets.
- Work from a culturally sensitive, community development framework.
- Engage with the Aboriginal and Torres Strait Islander Community and other programs at BDAC to promote, and engage participants in, the program.
- Develop relationships with internal stakeholders to strengthen internal referral pathways for participants who are ready to engage in education, employment, or training.
- Work collaboratively across the organisation to meet Community needs.
- Cultivate relationships with local job placement agencies (and similar) to leverage existing resources and provide support to job seekers already engaged with Government programs.
- Act as a referral pathway to job placement agencies and support participants as they engage with such services.
- Cultivate relationships with educational institutions (e.g., group training providers, TAFE, and universities) to facilitate education and training opportunities.
- Engage with employers to promote the program and the career day.
- Engage with employers who are seeking to employ First Nations People (e.g., cadetships) and seek out opportunities.
- Work closely with employers to provide ongoing support to ensure successful placement and retention of program participants.
- Promote cultural awareness and inclusion with employment partners and employers to create a supportive environment for participants.
- Coordinate cultural awareness training for employers who engage participants, using BDAC trainers.
- Participate in organisational meetings and activities and work collaboratively with internal and external stakeholders.
- Coordinate the delivery of a BDAC career day, annually.
- Ensure compliance with grant requirements, funding requirements, and reporting deadlines, maintaining accurate records and documentation to support program activities and expenditures.
- Utilise data collection systems to track program outcomes, participant demographics, and employment metrics, ensuring accurate and timely reporting to funders and stakeholders, as required.
- Upload information to DEX in a timely and accurate manner.
- Comply with all OHS and Child Safe frameworks.
- Undertake any other reasonable duties as requested by your manager.
We are looking for someone with a strong understanding of, and experience in, working with Aboriginal and/or Torres Strait Islander people. You will have experience in community work, preferably in the area of employment or education, and experience working within a case management model. You will also have sound knowledge of relevant employment service providers, including local and State Government and other related external organisations.
We are seeking someone who is able to work collaboratively with support services and agencies to facilitate referrals for job seekers to address non-vocational barriers to employment. You will also have experience engaging with employers and industry to obtain sustainable employment placements and providing post-placement support to employers.
You will have excellent interpersonal skills, capacity to work as part of a team and autonomously with minimal supervision, and demonstrated capacity to develop collaborative relationships and network across professional and organisational boundaries.
We are an equal opportunities employer and welcome applications from Aboriginal and/or Torres Strait Islander people. We are committed to providing a culturally safe and inclusive work environment.
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