Service Excellence Ambassador

9 hours ago

Byron Bay, Australia beBeeCustomerExperience Full time $37,440 - $53,760

Help Us Deliver Exceptional Customer Experiences

Australia Post is on a mission to deliver outstanding results for our customers, communities, and people. We're driven by a commitment to excellence in everything we do.

About the Opportunity:

As a Retail Customer Service Officer, you'll play a vital role in helping Australians access essential services and products that improve their lives. You'll be part of a team that's dedicated to providing exceptional customer experiences, every time, every touchpoint.

About the Role:

- 12 weeks of comprehensive training, Monday to Friday, 25 hours per week, various shift times
- Casual work, on-call as required after training, no rostered hours
- Competitive adult pay rate, plus 12% superannuation

You'll Be:

- Providing expert sales and service advice to customers
- Managing high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
- Conducting identity services transactions, including Australian Passport Interviews
- Promoting products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assisting with mail lodgements and associate costs
- Building strong relationships with customers by understanding their needs
- Supporting administrative duties, such as stocktaking and record maintenance

About You:

You're a friendly, enthusiastic, and reliable individual who thrives in a team environment. You're passionate about delivering exceptional customer experiences and making a positive impact in your community. To succeed in this role, you'll need:

- Experience in customer service and/or cash handling
- The ability to lift up to 16kgs of mail regularly and stand for your shift

How We'll Deliver For You:

- We invest in your growth and development, encouraging long-term career progression through our values of trust, inclusivity, empowerment, and safety
- You'll be part of a culture that values diversity, equity, and inclusion, where everyone feels valued and respected
- We prioritize your wellbeing, recognizing and rewarding your contributions to our success with Post Perks and more

We're Delivering Together:

Australia Post acknowledges the Traditional Custodians of the land on which we operate, live, and gather as employees.

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