Representative Customer Service

1 week ago

Adelaide, South Australia beBeeCustomerService Full time $61,391 - $78,325

Customer Service Representative

We are seeking a skilled professional to join our team as a customer service representative.

This role offers the opportunity to work in a fast-paced environment, providing essential services to people across Australia and the world.

As a customer service representative, you will provide support services to customers in relation to visa, citizenship, trade, and customs-related matters.

You will use your problem-solving skills and superior customer service skills to deliver optimum outcomes and services for our customers.

We require individuals with high attention to detail, excellent customer service skills, patience and empathy towards people in difficult situations, a team player focus, clear communication skills to customers and stakeholders, punctuality and reliability, experience adhering to KPIs, and intermediate computer skills.

Datacom offers a range of benefits including talent development programs, certification courses, opportunities for long-term growth in IT, best-in-class rewards and recognition program, and employee referral programs.

We operate at the forefront of technology, helping large enterprise organisations explore possibilities and solve their greatest challenges.

Why choose this role?

  • You will be working in a dynamic and agile work environment.
  • Our people are our strength, and we pride ourselves on being an inclusive and welcoming workplace.

Key responsibilities:

  • Provide customer service via phone, email or in-person.
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues efficiently.
  • Meet or exceed performance targets and quality standards.

Requirements:

  • Degree or equivalent qualification in business, communications, or related field.
  • Minimum 2 years' experience in customer service or related field.
  • Excellent communication and interpersonal skills.
  • Able to work in a team environment.

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